Communication Integrations

Communication Integrations connect 1stLine by Burava to the provider that actually sends SMS messages and voice calls.

Without a Communication Integration, a Communication Rule can still exist, but it cannot send its routines through your own provider.

What Communication Integrations do

A Communication Integration gives 1stLine a delivery path for:

In the UI, each integration has a Plugin ID. Today, the available built-in options are Twilio and Telnyx.

Depending on your plan, your organization may be able to use the system default communication integration.

If your plan does not include it, you can still:

That is the normal Bring-Your-Own setup for organizations that want their own provider account.

The current Communication Integration options in 1stLine are:

You choose the provider in Plugin ID when you add the integration.

Before you open Communication Integrations, prepare the provider values 1stLine asks for.

For Twilio:

For Telnyx:

For Telnyx, From Number is expected in dashed international format, for example +1-872-272-3333.

When you add or edit a Communication Routine, you choose its Integration.

That means one Communication Rule can send:

This is useful when one provider should handle calls and another should handle SMS, or when you want a backup path.

Keep the first setup simple:

After that, add more specialized rules only when the response flow actually needs them.

Telnyx and Twilio are third-party brands. Burava does not own, represent, or speak for them.