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Buy an Event Pack

Use this guide when your organization is close to its included alert-event limit or has already reached a hard cap.

Billing is controlled in Burava Platform. Event-pack checkout is managed from Billing.

Event packs add accepted alert-event credits. They do not change responder limits because 1stLine does not bill by number of responders.

Paid plans can also include surge protection or first overage grace. Those protections are for incident spikes: 1stLine bills by alert volume, but an active incident can send more alert events than usual. Event packs are useful when you need additional accepted alert-event capacity beyond the included amount and any applicable protection.

Before you start

You need:

  1. organization admin access
  2. access to Billing
  3. a billing setup that supports event packs

Steps

  1. Open Billing.
  2. In Usage, review Accepted alert events, Event-pack credits, and Remaining effective.
  3. Click Buy 100k event pack.
  4. Complete the checkout flow.
  5. Return to Billing.
  6. Click Refresh.
  7. Confirm that Event-pack credits increased.

When to use this instead of changing plan

Use an event pack when:

  • your current plan already fits your normal usage
  • you need more alert-event capacity for a spike or temporary increase

If your normal usage is consistently above plan, use Change Plan instead.

If a hard cap is active and no surge protection or first overage grace applies, buying an event pack can add capacity when your plan supports event packs. If event packs are not available, change plan or contact support@burava.com.

If the button is disabled

Some billing setups do not support event packs.

If Buy 100k event pack is disabled, Billing shows:

Event packs are not available for the current billing setup.

Use Billing Troubleshooting for the next checks.

If you are not sure whether to buy an event pack or change plan, contact support@burava.com.